Schedule

The ASCA 2020 Virtual Conference & Expo is the can’t-miss event of the year for the ASC industry!

Can’t attend a session during its scheduled time? We’ve got you covered.
All sessions will be recorded and made available to attendees at the end of the conference.

Please visit the Continuing Education page for more information about earning CE credits.

ASCA 2020 Virtual Conference & Expo Schedule

Please Note: All times are ET.

Thursday, July 9

9:00 am–9:30 am

9:00 am–9:30 am

ASCA Board President Michael Patterson, RN, President and Chief Executive Officer of Mississippi Valley Health in Davenport, Iowa, provides welcoming remarks and announcements, including the winners of ASCA’s 2020 Nap Gary Legacy Award for Lifetime Achievement in the ASC Community.

9:30 am–10:30 am

9:30 am–10:30 am


Explore the DEA’s role in the practice of medicine and controlled substances in light of the opioid epidemic, focusing specifically on the ASC environment. Review federal law and recordkeeping regulations, learn what a DEA controlled substance audit is and find out how to be ready if DEA investigators visit your ASC. This session will help you ensure your facility and staff understand and are compliant with DEA controlled substance recordkeeping requirements in order to reduce risk, prevent negative government interactions and avoid possible monetary fines.

AEU Content Area: Regulatory and Legal Issues

Faculty:


No matter how much you try to prevent them, IT failures are occasionally going to happen. Being prepared is not only important for your ASC, it’s critical for providing high-quality patient care. Preparing for these failures is not necessarily hard or expensive, yet many facilities aren’t ready when one occurs. Examine the common causes of IT failures and discuss how to begin designing your facility’s failure plan.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Partnering your ASC with a hospital can be a symbiotic relationship that provides you with strong managed care leverage, purchasing power, support services and strategic insight into your hospital partner’s vision for the future. Like any relationship, however, a hospital partnership requires nurturing. During this interactive session, we will share experiences (both good and bad) with hospital-ASC partnerships and discuss win-win strategies that can help you get the most from your hospital partner.

AEU Content Area: Financial

Faculty:


As the landscape of healthcare continues to evolve, there is an opportunity to focus on strategies for physician consolidation and collaboration in the GI market. The roadmap for the future points to creating a vertically integrated GI care delivery organization that brings physicians together in a coordinated and professionally managed framework. Examine the key elements of GI care delivery: professional (physicians), procedural (GI ASCs), pathology and anesthesia, in addition to other ancillary services (infusion, etc.). Discuss strategies that lay the pathway for recruitment, succession planning and retained independence as well as the improved positioning for shifts in reimbursement models.

AEU Content Area: Financial

Faculty:


From the introduction of cardiac, total joint and other new procedures into the outpatient setting to technological developments that have ushered robotics into the OR, ASCs have seen a multitude of changes in recent years. Keeping pace with these new demands often means that an ASC must make changes to its physical layout. In order to meet the needs of the near future, larger ORs, sterile processing and storage areas as well as extended stay patient care areas and physical therapy areas are being integrated into new ASCs. Delve into the physical plant needs of the coming years and get a glimpse into what ASCs may look like in the near future. Identify what is required by CMS and by your state as well as what is needed by prospective patients and staff.

AEU Content Area: Financial

Faculty:


Learn how to identify, attract, screen, acquire and retain top talent. Listen as a veteran executive-search consultant—aka headhunter—shares insights into how the market is changing and the impact this has on employers. Learn how to approach hiring in an environment with a rapidly shrinking talent pool and find out what you can do to keep your facility a desirable and profitable workplace.

AEU Content Area: Human Resources

Faculty:

10:30 am–11:30 am

10:30 am–11:30 am

These 15-minute presentations from leading exhibitors and sponsors are a great way to learn about new products and services that can help your ASC.

The ASCA Affiliate Presentations are sponsored by Pacira BioSciences.

View Schedule of Affiliate Presentations

10:30 am–11:30 am

10:30 am–11:30 am

ASCA events are known for connecting attendees with a diverse offering of exhibitors providing the latest in new technology and innovative products and services that can help you cut costs, improve quality and boost your ASC’s bottom line. We invite you to browse this robust grouping of dynamic exhibitors by name, product, category or location.

11:30 am–12:30 pm

11:30 am–12:30 pm


Gain insight in what we have learned about the COVID-19 pandemic and its impact on the ASC infection prevention program. Examine the initial impact to the ASC daily operations when the COVID-19 pandemic was first reported in the US. Discuss how certain changes to infection control and prevention practices for managing patients and healthcare workers helped reduce the risks for COVID-19 transmission and provided the safest environment for all.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Infection Prevention Program Development, Implementation and Maintenance

Faculty:


CMS quality reporting requirements change annually, and your ASC’s ability to adapt could determine whether Medicare reimburses your center fully or imposes payment penalties down the line. Learn what quality reporting is required now and get key definitions and answers to frequently asked questions about the measures your ASC needs to report.

AEU Content Area: Quality Management

Faculty:


As leaders, we are often presented with problems that require solutions we simply don't have. From the size of the mirror in the locker room to protocols for ensuring the safety of our patients, it can sometimes seem like employees will find issues with everything in the workplace. Join this session to challenge yourself as a leader and learn how to tap into the creativity of your employees to help them solve their own problems and shape the future of your facility.

AEU Content Area: Human Resources

Faculty:


Introducing a cardiology service line can be both challenging and complicated, so if you’re thinking about adding cardiac procedures to your ASC’s case mix, this session is for you. Explore the steps involved in developing a successful cardiovascular program in the ASC setting and identify the key factors you need to take into consideration. Review the types of cardiac procedures currently being performed in the outpatient environment, discuss the safety and efficacy of performing those procedures, find out how to be prepared for emergencies and examine the keys to success.

AEU Content Area: Delivery of Patient Care

Faculty:


Building a Robotics Program ADVANCEDINNOVATION

Examine the strategic decisions behind investing in robotic technology in the ASC setting. Discuss surgical market analysis, technology, implant and supply value analysis, purchase to first case implementation, clinical integration of technology, surgeon conversion strategies, continued service line growth and other key factors you should consider when exploring whether to implement a robotics program.

AEU Content Area: Delivery of Patient Care

Faculty:


Conflicts among physicians, nurses, administrators and technical staff are common in any healthcare setting. This session will offer tools to manage conflicts among different groups through a short presentation and scenarios that will be familiar to those in an ASC setting.

AEU Content Area: Human Resources

Faculty:

12:30 pm–1:15 pm

12:30 pm–1:15 pm

Members of ASCA and ASCA 2020 Virtual attendees are invited to participate in one of the Affiliate-led focus groups. This is your opportunity to help influence the future of healthcare during a targeted discussion over Zoom.

For consideration please complete the Focus Group Registration Form. Participation is limited and advance registration is required. Accepted participants will be invited to join directly from the hosted Affiliate Sponsor.

1:15 pm–2:30 pm

1:15 pm–2:30 pm

Join Elizabeth Smart, ASCA 2020’s first keynote speaker, for a powerful presentation you won’t want to miss. During this thought-provoking session, Elizabeth will share her incredible story of perseverance in the face of unimaginable adversity and discuss what it takes to overcome trauma, find the strength to move on and reclaim your life.

AEU Content Area: Quality Management

Faculty:

2:30 pm–3:45 pm

2:30 pm–3:45 pm


One effective means of growing your ASC is adding a new service line. But how do you know what service line to bring in and when to introduce it? Learn how to gather relevant data and apply analysis techniques to make educated decisions when pursuing a new service line. Use models and scenarios to explore reimbursement, profitability and opportunity cost for the addition of a service line.

AEU Content Area: Financial

Faculty:


Take a deep dive into physician and allied health professional credentialing and peer review in the ASC setting. Review CMS regulations as well as accreditation standards and learn how to ensure your ASC is meeting both sets of requirements. Gain a comprehensive understanding of the initial appointment, reappointment and peer review process.

AEU Content Area: Human Resources

Faculty:


Learn how to introduce and manage a total joint program—from knees and elbows to shoulders, hips and ankles—in the ASC setting. Focus on each step in the process, from initial planning to running a functioning total joint program, and explore additional needs for staff training and equipment. Walk through every stage of care for the total joint patient, from initial scheduling of the procedure through their discharge from the facility. Discuss insurance and payment issues as well as bundled payments for total joint procedures.

AEU Content Area: Delivery of Patient Care

Faculty:


Today’s market has created an ideal opportunity for ASCs to serve the large employer market. Self-funded employers are looking for ways to improve quality outcomes and the member experience while also decreasing the significant cost associated with planned surgeries. Working with self-funded employers can help you increase your surgery volume from outside your local area and put more dollars in your pocket without the hassle of chasing reimbursements. Learn how to assemble bundled pricing and how to get paid for innovative services such as robotics. Discover what makes ASCs most attractive to large employers, discuss ways to make it easy for employers and their employees to work with your facility and learn how to leverage your facility’s strengths for success.

AEU Content Area: Financial

Faculty:


In 2018 alone, the US Department of Justice collected more than $2.5 billion from healthcare providers under the federal False Claims Act (FCA). This continues a decade-long trend of multibillion-dollar recoveries. ASCs have been no stranger to government enforcement. In particular, ASCs have to contend with a multitude of federal regulations as well as federal statutes such as the FCA and the Anti-Kickback Statute. Discuss these federal laws and regulations, review examples of enforcement in the ASC space and get advice on how to structure relationships in order to avoid government scrutiny and the possibility of a costly government investigation.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Master the essential elements of a QAPI program as required by CMS and the accrediting organizations. Outline the role of each QAPI committee member, review the reporting requirements of a QAPI meeting and discuss how to enhance your quality program by implementing a teamwork approach. Identify meaningful performance indicators that improve patient outcomes, drive clinical quality and reduce the risk of errors. Learn how to analyze the data you collect and how to use these findings to select meaningful projects that will successfully drive improvement in your facility.

AEU Content Area: Quality Management

Faculty:

3:45 pm–4:00 pm

3:45 pm–4:00 pm

Take a quick break before finishing the day’s educational sessions.

4:00 pm–5:00 pm

4:00 pm–5:00 pm


In today's highly competitive and everchanging healthcare environment, the most successful surgery centers are using sophisticated analytics to track their performance and guide their future clinical and business decisions. Learn how to access this critical data, which key metrics you should be tracking and how you should be analyzing your data and applying what you learn.

AEU Content Area: Financial

Faculty:


In today's highly competitive, value-based-driven healthcare environment, physician-hospital joint ventures have become a model that more hospitals and health systems are actively pursuing. Analyze the results from the second year of a national survey of hospital executives that focused exclusively on ASC joint ventures. Discuss preferred equity stake, rules concerning participation by employed physicians, management structure, reasons for hospital affiliation/ownership of ASCs, future joint-venture plans and other topics that were covered in the survey.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Get an overview of vendor contracts, including the clauses to include and exclude before a contract is executed. Learn the ins and outs of credit applications when applying for a line of credit with prospective vendors or manufacturers. Identify which pieces of capital equipment require a preventative maintenance agreement versus time and materials billing for equipment repairs. Gain valuable tips on negotiating successfully with vendors and manufacturer sales representatives.

AEU Content Area: Financial

Faculty:


ASCs are diligent about tracking post-surgery infections in patients and use a variety of tools and processes to try to understand how and why they occurred. When an infection is uncovered, what steps does the infection preventionist need to take to reduce the risk of it happening again? Get answers to all your questions about how to respond when a patient has an infection after surgery.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Surveillance, Data Collection and Analysis

Faculty:


Quality Assessment Performance Improvement (QAPI) studies are a required—yet often challenging—component of your QAPI program. Bring your most pressing questions and concerns about how to conduct a QAPI study to this session. Learn how to identify the areas you should explore in order to find appropriate and useful QAPI study topics within your ASC.

AEU Content Area: Quality Management

Faculty:


Outpatient procedures account for 83% of surgeries performed today and this number will only grow as procedures continue to move out of the hospital setting. Because many of the procedures currently making this transition are critical to hospital margins, the remaining overall shift to HOPDs, ASCs, office-based labs and/or physician offices will have a major impact on hospital viability. As a result, we will see increased efforts to expand physician and ASC alignment. Examine the procedural landscape at the service line and procedure levels and analyze volumes by site of care. Identify key drivers of the procedural shift to lower-cost sites, investigate several key procedures and explore strategies for capturing procedure growth.

AEU Content Area: Financial

Faculty:



Friday, July 10

9:30 am–10:45 am

9:30 am–10:45 am


Get the latest legal updates on ASCs’ requirements to address employee drug testing and use. Discuss the legal requirements for sexual harassment and wage and hour compliance. Get the tools and insights you need to help ensure you’re protecting your employees and your center.

AEU Content Area: Human Resources

Faculty:


Get a high-level overview of what you need to know about recent changes to federal regulations that impact your ASC. Examine recent Medicare payment policies that were included in the 2020 payment rule, including the annual update to ASC payment rates, rate changes for key specialties, new codes that were added to the ASC-payable list for 2020 and changes to the ASC Quality Reporting Program. Get the latest updates on Medicare policies that impact ASC surveys and certification.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Master the basics of finance in the ambulatory surgery setting during this introductory session. Discuss the fundamentals of accounting and finance, review income statements and balance sheets and learn how to navigate basic financial decision making.

AEU Content Area: Financial

Faculty:


Whether your ASC is just beginning to introduce spine procedures or already has a high-performing spine program, this session is for you. Find out what an administrator with 14 years of experience running outpatient spine facilities wishes she had known from the beginning. Listen in as she describes the successes and pitfalls of running a spine facility, offers insights into the processes she’s found to be most and least helpful and examines the limitations and future potential of spine procedures in the outpatient setting.

AEU Content Area: Delivery of Patient Care

Faculty:


Take a practical approach to medication management and get an overview of what you need to know to keep your patients and ASC safe. Review the new requirements related to USP 797 and USP 800 and discuss other key issues within the field of pharmacy. Get answers to your most pressing questions about medication management during the Q & A portion of this session.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Effective cleaning and sterilization of reusable surgical instruments is a cornerstone of your ASC's infection prevention program. Are your facility's practices up to date and based on the latest national standards, evidence-based guidelines and device manufacturers' instructions for use? Discuss the sterilization modalities commonly used in ASCs and examine available sterilization monitoring tools. Review the use of these tools as part of a comprehensive quality control program developed to align with current AAMI- and AORN-recommended practices for monitoring of steam and vaporized hydrogen peroxide sterilization processes. Practice putting it all together and troubleshooting sterilization process failures during several practice scenarios.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Instrument/Equipment Cleaning, Disinfection and Sterilization

Faculty:

10:45 am–11:45 am

10:45 am–11:45 am

These 15-minute presentations from leading exhibitors and sponsors are a great way to learn about new products and services that can help your ASC.

The ASCA Affiliate Presentations are sponsored by Pacira BioSciences.

View Schedule of Affiliate Presentations

10:45 am–11:45 am

10:45 am–11:45 am

ASCA events are known for connecting attendees with a diverse offering of exhibitors providing the latest in new technology and innovative products and services that can help you cut costs, improve quality and boost your ASC’s bottom line. We invite you to browse this robust grouping of dynamic exhibitors by name, product, category or location.

11:45 am–1:00 pm

11:45 am–1:00 pm


Review the Medicare ASC reimbursement and payment logic and discuss the impact this has on commercial payer contract structure and negotiations. Explore the implications that these rules have on surgery migration trends and consider how this affects ways to approach commercial payers in ASC contracting.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Finance for ASCs 201 ADVANCED FINANCE

Explore advanced topics in ASC finance, including benchmarking, financial projections, break-even analysis and ratio analysis. Get answers to your more challenging financial questions and discuss ways to handle difficult financial situations.

AEU Content Area: Financial

Faculty:


CMS requires that ASCs have “a licensed healthcare professional qualified through training in infection control and designated to direct the ASC’s infection control program.” Traditionally, the infection prevention designee fulfills more than one role in the facility and so often struggles to define their responsibilities when directed to manage the program. Identify the key components of an ASC infection prevention program that are the responsibility of the infection preventionist. Explore how the role of infection preventionist integrates with a multidisciplinary approach towards a QAPI program.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Infection Prevention Program Development, Implementation & Maintenance

Faculty:


If an adverse event occurred today, would you know how to properly conduct an investigation, facilitate open communications and develop an action plan? The time to make sure you’re prepared to respond to an adverse event isn’t after it’s already occurred—it’s now. Learn how to investigate an event and formulate a root cause analysis; communicate with staff, physicians, your insurance carrier and the patient and their family; and prepare for investigations by state authorities and potential legal proceedings.

AEU Content Area: Quality Management

Faculty:


Examine the applicable aspects of the EPA's Final Rule, Management Standards for Hazardous Waste Pharmaceuticals and Amendment to the P075 Listing for Nicotine, the largest change in pharmaceutical hazardous waste management rules since the RCRA regulations were published in 1980. Discuss the DEA regulations with respect to the disposal of waste pharmaceuticals and consider the concept of NIOSH hazardous drugs and USP 800 standards with respect to employee protection.

AEU Content Area: Regulatory and Legal Issues

Faculty:

1:00 pm–2:00 pm

1:00 pm–2:00 pm

Join ASCA 2020’s keynote speaker, Amelia Rose Earhart, as she shows us how the best pilots, and the best leaders, are not those who avoid the bumps along the way.

In 2014, Amelia set out to recreate the 1937 flight of her namesake, Amelia Mary Earhart. Her 28,000-mile flight around the world in a single-engine aircraft became a symbol of determination, courage and empowerment for anyone who has ever decided to seek new horizons.

During her inspiring presentation, Amelia will discuss how—like pilots—great leaders know how to course correct when problems arise, understand the importance of situational awareness and of building a strong flight crew, and recognize that turbulence is a part of any journey worth taking.

AEU Content Area: Quality Management

Faculty:

2:00 pm–2:30 pm

2:00 pm–2:30 pm

Take a quick break before returning to educational sessions.

2:30 pm–3:45 pm

2:30 pm–3:45 pm


Poor teamwork can decrease morale, patient satisfaction and the quality of care you provide. It can take many forms, from verbal outbursts and passive-aggressive comments to making explicit threats and refusing to perform required tasks. Discuss tips for building a team you want to be a part of while showing compassion for your patients.

AEU Content Area: Human Resources

Faculty:


The ASC industry continues to be at the forefront of healthcare transactions and investments. Review current transaction trends, focusing on for-profit, nonprofit, management company and private equity investment. Discuss the fundamentals of fair market value (FMV) and learn what FMV actually means, why it’s required in an ASC transaction and what the compliance benefits of an FMV appraisal entail. Examine the valuation techniques for an ASC and identify relative risks that drive value for all stakeholders. Consider market observations that are shaping the ASC transaction space and gain practical tips to maximize the value of your ASC.

AEU Content Area: Financial

Faculty:


Every human being is unique. Finding the groove for a positive culture in a workplace full of individuals with distinct needs, dispositions and personalities is a challenge. However, it's not impossible. All it takes is intention, planning, communication, focus and, of course, some fun. Discover ways you can set expectations, gain respect, build trust and ultimately create a positive culture for your team.

AEU Content Area: Human Resources

Faculty:


Go well beyond spreadsheets in this session, designed for ASC administrators, on operational finance. Take a deep dive into budget creation and management, financial projections, productivity improvement, supply spend analysis and balance sheet reviews. Gain valuable tools and insights you can use to improve your ASC’s financial performance.

AEU Content Area: Financial

Faculty:


MRSA, A Personal Case Study INFECTION PREVENTION

Listen as this presenter shares the story of his personal experience with a surgical site infection that resulted in level three sepsis. With 30 years in the Surgical and Infection Prevention division of Kimberly-Clark and its spin-off Halyard Health, William Schmelzer came into his experience with a serious hospital-acquired surgical site infection with a knowledge of the hospital, the surgical environment and the risks associated with septic bacteremia and Methicillin-resistant Staphylococcus aureus (MRSA). In his presentation, he will share his story, observations and reflections on what happened and the aftermath.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Infection Prevention and Control Education and Training

Faculty:

3:45 pm–4:00 pm

3:45 pm–4:00 pm

Take a quick break before finishing the day’s educational sessions.

4:00 pm–5:00 pm

4:00 pm–5:00 pm


At first glance, the CMS requirements for emergency preparedness can seem overwhelming. Fortunately, there are a variety of tools and tactics you can use to ensure your facility is compliant. Learn how to evaluate your emergency preparedness plan, make any necessary changes and ensure your facility is prepared to respond appropriately to an emergent incident.

AEU Content Area: Regulatory and Legal Issues

Faculty:


Environmental hygiene is a vital part of an infection prevention program. When construction concerns are added to this mix, diligence becomes crucial. Explore best practices for developing a comprehensive environmental hygiene program, including construction guidelines, and focus on ways to help personnel responsible for this task understand the key components and actions to take. Review cleaning frequencies and the chemicals, tools and equipment used for cleaning in the perioperative areas.

AEU Content Area: Delivery of Patient Care

IPCH Content Area: Infection Prevention Strategies

Faculty:


Bring your most pressing financial issues and concerns to this session and discuss real-life ASC financial issues, exchange ideas and suggestions and share solutions that have worked and pitfalls to avoid. The session will be moderated by a seasoned national ASC operator with a financial and operational background.

AEU Content Area: Financial

Faculty:


The ASC has historically been an attractive work environment for physicians, nurses and other members of the healthcare team searching for that perfect place to serve patients while also enjoying a healthy work-life balance. However, an evolving set of regulations, paperwork and work pace has threatened that equilibrium, creating a challenge for ASC leaders. Research says that the higher the professional satisfaction, the better the quality of patient care provided. Employer-employee relationships, engagement and autonomy are linked to professional satisfaction. Explore strategies that ASC leaders can use to increase engagement and satisfaction of employees and physicians, and ultimately improve the overall patient experience as well as the quality of care delivered at their center.

AEU Content Area: Quality Management

Faculty:


Review the purpose of accurate documentation and explore its importance from the perspectives of patient safety and risk management. Discuss documentation requirements for ASCs, legal issues associated with nursing documentation and methods of identifying errors in a patient record.

AEU Content Area: Regulatory & Legal Issues

Faculty:


Discuss the important role that leadership plays in creating a culture that is centered around providing high-quality care and improving the patient's experience. Review strategies for engaging staff members and physicians, focusing on communication tools. Discover how teaching all employees the importance of empathy is critical to enhancing the patient's experience and identify ways they can incorporate kindness into the care they provide every day to their patients. Learn several techniques you can use at your center to enhance its culture, teamwork and the patient's experience.

AEU Content Area: Quality Management

Faculty:

 


Title





 

ASCA 2020 Virtual CASC Review

Please Note: All times are ET.

Monday, July 27

1:00 pm–5:00 pm

1:00 pm–5:00 pm

If you're preparing to take the Certified Administrator Surgery Center (CASC™) exam, this review is for you. This advanced two-day session is designed for experienced ASC professionals and will provide an in-depth review of the key topics in the CASC exam's five content areas: regulatory and legal issues, finance, delivery of patient care, quality management and human resources.

The content areas of human resources, delivery of patient care and regulatory and legal issues will be covered on day one; each content area will be covered by expert faculty with extensive experience in ASC management. Actual test questions will not be provided.

Additional fee required.

Monday, July 27: Day One

1:00pm–2:00pm Human Resources
2:00pm–3:15pm Delivery of Patient Care
3:15pm–3:30pm Break
3:30pm–5:00pm Regulatory and Legal Issues



Faculty:



Tuesday, July 28

1:00 pm–5:00 pm

1:00 pm–5:00 pm

If you’re preparing to take the Certified Administrator Surgery Center (CASC™) exam, this review is for you. This advanced session is designed for experienced ASC professionals and will provide an in-depth review of the key topics in the CASC exam’s five content areas: regulatory and legal issues, finance, delivery of patient care, quality management and human resources.

The content areas of finance and quality management will be covered on day two; each content area will be covered by expert faculty with extensive experience in ASC management. Actual test questions will not be provided.

Additional fee required.

Tuesday, July 28: Day Two

1:00pm–2:30pm Financial Part 1
2:30pm–2:45pm Break
2:45pm–4:00pm Financial Part 2
4:00pm–5:00pm Quality Management



Faculty:

 

 

Title