Maximize the Benefits of Your Multi-Generational Workforce

WEBINAR: March 19, 2024, 1:00 pm ET (On Demand March 20–December 31, 2025)

Speaker(s): Heather Lambert, MLIS, MA

Continuing Education: Eligible for 1 hour of AEU/CE | AEU Content Area: Human Resources

Today’s workforce, and maybe your ASC, relies on at least four generations. With differences in ages come differences in perspectives around work, family, identity, communication style and more. Done well, generationally diverse teams can improve knowledge transfer, succession planning, mentoring, safety and patient service. Left unaddressed, generational differences can lead to conflict, resentment, isolation and even bullying. It is up to you and other leaders in your ASC to show your team how to recognize and embrace generational differences and avoid clashes in values and beliefs. This session will discuss the key characteristics of each generation, intersectionality and how to identify your own unconscious bias. Participants will actively workshop techniques for collaboration, safe sharing, empathy and making people feel valued.

Speaker(s)

Heather Lambert, MLIS, MA
Vice President of Learning and Organizational Development, Wellpath

I have worked as a teacher, supervisor, professor, instructional designer, change leader, mentor, and facilitator. I have a bachelor's in Sociology and a Master's in Anthropology and in Information Science. For over 20 years I have helped teams develop and grow. I have certifications in DiSC, Change Style, Teamwork, coaching, facilitation and more. I have worked with non-profits, NGO's, government, higher education, and corporate groups to grow individuals, create team, and impact customer experience.