ASCA 2020 & COVID-19: Frequently Asked Questions

ASCA 2020 & COVID-19: Frequently Asked Questions

Updated: June 18, 2020

Conference Registration

When will the ASCA 2020 Virtual Conference & Expo be held?

The virtual conference will be held on July 9–10, 2020.

What are the browser requirements for accessing the virtual conference?

The virtual conference platform supports the following web browsers and versions:

  • Chrome (preferred): Version 80 and 81
  • Safari for Mac: Version 12 and 13
  • Safari for Windows: Version 4 and 5
  • Firefox: Version 74
  • Microsoft Edge: Version 80 and 81

It is recommended that attendees check their browser version prior to the conference.

Please note that Internet Explorer is not supported by the virtual conference platform and cannot be used to access the virtual conference.

You do not need to install any software to watch videos or otherwise participate in the virtual conference.

When will the schedule for the virtual conference be available?

The final schedule for the ASCA 2020 Virtual Conference & Expo is posted on our website.

I was registered for the ASCA 2020 Conference & Expo in Orlando and plan to attend the ASCA 2020 Virtual Conference & Expo. What do I need to do?

No action is required. Your registration will be automatically transferred to the virtual conference. More information about logging in and attending the virtual conference will be available in the coming weeks.

I was registered for the ASCA 2020 Conference & Expo in Orlando and do not plan to attend the virtual conference. What do I need to do?

The deadline for requesting a full refund of your registration fees or to transfer your registration to next year's conference was June 1, 2020.

Will registrants of the ASCA 2020 Conference & Expo in Orlando be refunded for guest registration, day passes and pre-conference workshops?

Yes, refunds for guest registration, day passes and pre-conference workshops will be processed in the next few weeks. No further action is required on your part.

Can attendees transfer their registration fee to next year’s annual conference? If so, what is the process for transferring registration?

The deadline for requesting a transfer of your registration to next year's conference was June 1, 2020.

Will registration for the virtual conference be open for people who’ve not yet registered for ASCA 2020?

Yes. Registration is open. Please visit the registration page on our website to register today.

Are there multi-attendee discounts for the virtual conference?

Yes. Pricing is available on the registration page on our website.

Will attendees receive a refund if they cancelled previously and were charged a cancellation fee?

No.

What if I cannot attend a session during the scheduled time? Will I be able to watch recordings of the sessions after the conference is over?

All conference sessions will be recorded and available to attendees at the end of the event. These sessions can be accessed through October 31, 2020. Even if attendees do not participate in the live program or do not watch every session during the conference period, they will have plenty of time to access content at their convenience.

Who is the point of contact for additional attendee questions?

Please contact Shawn Bryant.

When is the deadline to register as an exhibitor?

The deadline to register as an exhibitor or transition an exhibitor registration from Orlando to the ASCA 2020 Virtual Conference & Expo was June 1, 2020.

Will exhibitors be refunded for their sponsorships and booths? 

We are currently offering three options: Join us as a virtual conference exhibitor; push your exhibit fees forward or request a refund. Please contact Alex Yewdell with any questions.

Will exhibitors be refunded for their lead retrieval orders?

All refunds on lead retrieval have been processed and all orders were refunded to the credit card that was used for the original purchase. If you do not see a credit on your next statement or if you have any other questions, please contact Shawn Bryant.

Can exhibitors move their sponsorship to next year’s annual conference?

Yes, please contact to Alex Yewdell with any questions.

Who is the point of contact for additional exhibitor/sponsor questions?

Please contact Alex Yewdell with any questions.

Hotel/Transportation

How do attendees cancel their airline reservation?

Please contact your airline carrier directly to cancel your reservation.

How do attendees cancel their hotel reservation?

If you booked via the ASCA 2020 housing link:

All hotel reservations have been canceled and refunded; there is no need to call either ASCA housing or the hotel. You should have received an email from groupcampaigns@pkghlrss.com confirming your hotel cancellation. If you do not see this email, please check your spam folder. Your email was sent to the address under which your room was booked. If you have further questions, please email Shawn Bryant.

If you booked directly with the Marriott or other parties such as Expedia or a travel agency:

ASCA does not have control over the policies of those outside entities. We suggest you reach out to them to cancel your reservation. The World Center Marriott’s website states they are not charging cancellation fees if done more than 24 hours before your stay. Expedia’s website also states they are not charging any cancellation fees. We hope this information is helpful to you.

How long will it take for hotel refunds to be processed?

We are getting this done as fast as possible for you, but we do not have an exact date as to when you will see your refund. Refunds will be placed back on the card that was used to reserve the room, without penalty, for those that were booked via the ASCA 2020 housing department.