Colleen Moore became a Certified Medical Assistant in 1983 and a Certified Professional Coder with AAPC in 1998. Colleen has experience working in OB/GYN, ENT, general practice–urgent care, physical therapy and 13 years experience working in orthopedic surgery. She also worked in a Healthsouth ASC as a surgery scheduler and coder from 1998 to 2002. In 2003, Colleen moved to performance improvement analyst for Surgical Care Affiliates, Inc., which is one of the largest providers of outpatient surgery in the United States. Based in Deerfield, Illinois, the company has a network of more than 200 ambulatory surgery centers located in 35 states. Along with her teammates in the Performance Improvement Department, she provides education, training and coding support in all specialties for remote coders employed by SCA. Colleen resides in Las Vegas, Nevada. Colleen can be contacted at colleen.moore@scasurgery.com.

As a nationally recognized ASC revenue cycle leader, Rebecca has successfully managed all areas of revenue cycle management for more than 15 years. Rebecca began in ASC leadership as business director for two high-volume, multi-specialty surgery centers in south Florida.

Rebecca joined SurgCenter Development in 2008 as director of A/R & Materials, where she worked to help develop more than 15 ASCs with a focus on deploying successful revenue cycle and business office processes. Rebecca then went on to become vice president of Revenue Cycle & Managed Care Contracting for a surgery center/surgical hospital management company directing a CBO for its 18-plus clients.

Currently, Rebecca serves as president of NSN Revenue Resources, where she has built an unmatched team with diversified experience. NSN currently has 111 ASC clients, 160-plus team members and prides itself on serving its clients through excellence in customer service, reimbursement strategy, company culture and team development.

Susie is the regional business office director for Surgery Partners in Northern California/Santa Barbara. She is a certified medical coder with certification in outpatient hospital coding (COC) and specialty certification for ambulatory surgery centers (CASCC) with the American Academy of Professional Coders, in good standing for 14 years. Coding entails orthopedic, GI, pain management, general surgery, ENT, OB/GYN, ophthalmology, plastic and dental. Yearly external audit scores 95–98% accuracy.

Kristin Vaughn is a national consultant with more than 15 years of coding and billing experience, including gastroenterology, pulmonary, critical care, immunology/rheumatology, hematology and hospitalist specialties, plus seminar instruction, auditing and on-site consulting. Her background includes extensive experience in a teaching university. She currently is a full-time consultant/trainer with AskMueller Consulting, LLC. Her presentations have included organizations such as AGA and ASGE. She is a Certified Professional Medical Auditor and Certified ICD-10 trainer. She is the co-author of several workbooks and programs specific to gastroenterology. She also answers the coding hotline for ASGE.

Jenny is currently the director of revenue cycle and payer relations for Orthopaedic & Spine Center of the Rockies. She has oversight of collections, billing and payer relations supporting more than 100 total providers across multiple orthopedic subspecialties in addition to ambulatory surgery. She has 20 years of experience in healthcare revenue cycle management in both corporate and private practice settings. Jenny's expertise and experience is multifaceted with front-end and clinical oversight experience to back-end revenue cycle management. She has a passion for revenue cycle management. Jenny is known around the industry for her tenacious and ethical approach to A/R management. She looks to out-of-the-box ideas to pave the way for new ways of managing an ever-changing industry.