Safety Program for Ambulatory Surgery – Testimonials

“Being involved in the AHRQ Safety Program for Ambulatory Surgery has been a very rewarding experience. The members of Cohort 2 comprise a group that represent a wealth of knowledge, information and experience. When all of these talents come together in a common place for a common purpose, the opportunities for improvement are endless. I feel that the most important thing that I am gaining from being involved in this Cohort is a sense of unity. Working together towards very important common goals provides a sense of commonality that is not provided when working on independent QI and patient safety projects. We are all in this together and there is strength in numbers. I am proud that we (SCA in particular) are involved in this Cohort, and remain committed to making the important changes that are shaping patient safety and quality improvement initiatives for the future of healthcare. Working on Cohort 2 encompasses all of our SCA values and gives the opportunity to demonstrate these values in action.”

Gina Marmaduke, RN, BSN, MHA
Greater Long Beach Endoscopy Center

“Our project began with the objective to improve communication between staff members and improve the function of our safe surgery checklist. As our team advanced through the Safe Surgery Checklist program we began to see trends and opportunities that surrounded building a culture of safety. Multiple projects and quality improvement processes developed as a result of participating in the program. Our Safe Surgery Checklist is now used as a hand off, communication, and patient safety tool with all members of the patient care team involved, including the administration staff upon patient check-in to the discharge team.

“Our team of providers involved in the program feel empowered and developed a sense of pride as a result of their efforts and success with the newly improved checklist. Where we did not apply some of the tools provided from the conference calls, we were able to adapt various elements of the sessions into other areas in the workplace, further supporting the culture of safety we are striving to establish. It has been an honor and a great experience for us while participating and contributing to this very important aspect of healthcare."

Barb Hardes, RN, MSMHCA, BSN, CNOR
Director/Administrator of Surgical Operations
Orthopaedic & Spine Center of the Rockies, PC

“I am sure everyone has heard the saying, “change is a process, not an event.” As a participant with the Idaho’s Cohort 2 Patient Safety program for the past year, the phrase has more meaning. Patient safety is not a onetime occurrence. It is a mindset and an ever evolving learning process for everyone involved in patient care.

“As a member of the Cohort, we have been able to improve the culture of patient safety in our facility through the support and education opportunities offered. The educational sessions of live webinars and conference calls are recorded and always available as a resource to program participants. Optional informal Office Hour training is also available for additional support.

“Over the past year, we have implemented the tools necessary to improve the workflows in our endoscopy center. The skills developed by the medical and nursing staff in regards to communication and teamwork have increased the effectiveness and safety of the care that we provide to our patients. The process has also improved our patient satisfaction rating by educating and engaging patients in our patient safety program.

“We are constantly striving to improve patient safety awareness by identifying areas in which patient safety has the potential to be compromised. We can now add another saying that “quality improvement is not an end goal, but a continuous process.”

Lori Williams, RN
Idaho Endoscopy Center Manager